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Making a Return?  Not a problem.

We’re sorry your order didn’t work out!  We’d love to make things right. 

Exchanges:

Love it but need a different size or style? We’re happy to exchange as long as that item’s still in stock.

Refund:

Receive a refund back to your original payment method, minus any original shipping charges. 

Unworn/unaltered merchandise may be returned for a full refund within 30 days of the date of purchase.

We are unable to switch refunds to a new or different payment method other than what was originally used on your order.

Eligibility Window:

To qualify for a return/exchange, items must be received back to our Returns Department within 30 days of your original order shipment date (as printed on your packing slip).

Items Not Eligible for Refund or Store Credit:

Items marked as final sale.

Returns received in damaged/worn condition.

Returns received after 30 days of the original order shipment date.

Shipping charges, except in cases where we have made a shipping error

What if there was something wrong with my order?

Call or email us right away so we can make things right.  Contact Us at customerservice@crownedfree.com or give us a call (Monday-Friday from 9-5 EST at 616.920.0527.  We’d gladly guide you through the returns process.

How to Make Your Return or Exchange:

How to Make Your Return or Exchange:

Step 1: Print a return form HERE.

Step 2: Select your order, select your item(s), and let us know if you’d like to return or exchange (be sure to indicate your new different size/style). 

Step 3: Pack it up. Place your item(s) (in unworn condition and with tags attached) and the return paperwork in a securely sealed shipping package.

Step 4: Send it off. Please be sure your package is insured and prepaid.  We cannot take responsibility for any lost or damaged packages. Jot down the tracking number so you can follow its journey.

Our Return Address:

Crowned Free
ATTN:  Returns Department
7433 Willow Pointe Court
Caledonia, MI  49316
customerservice@crownedfree.com

We’ll email you once we process your return or exchange.